Through a number of consulting and survey interviews, IT architects have found that there are 5 trends in commercial IP telephony that determine how to handle communications.
Unified Communications (UC)
While this may be a bit confusing, unified communication is basically a combination of various communication applications and a variety of collaboration services. Generally, UC means connecting the phone to services like calling, messaging and video conferencing. As a result, users can start communicating with other users with a single application. In fact, more than sixty-percent of businesses are currently using unified communications, often starting with IM and phone integration and delivering to other applications.
In addition, changing the standard Public Switched Telephone Network (PSTN) access using SIP-based services can save some of the cost of the process while improving mobility integration, call routing, and disaster recovery flexibility. In general, after switching to a SIP trunk, most companies can save about 20-60% of their PSTN access fees. Companies that still use centralized access will recognize savings. Initiatives to implement SIP trunking typically focus on finding answers to specific problems, such as the need for service support, such as E911, fax, and other performance management solutions for full SIP trunks. You can also modify your company’s dial plan.
Over time, as video conferencing improves, staff distribution and prices will continue to decline. Consequently, more companies can adapt to video conferencing than voice. In fact, desktop video applications are now built into many UC platforms. In addition, leading suppliers like Toshiba Telecom have begun to integrate immersive and conferencing tele-presence systems with UC desktop applications. At this point, video did not completely replace voice because telecommuters and/or customers could more easily conduct conference room meetings.
Over the past few years, companies like Toshiba Telecom have focused on virtual appliances and general hypervisors. This allows customers to enjoy operations and reduce infrastructure expenses. Some suppliers are working to support VDI (virtual desktop infrastructures). VDI must face problems because it has to localize voice and video. It also reduces desktop system operations and capital expenditures. As a result, the idea of implementing VDI is becoming more and more publicly available.
UC functionality has now been extended to enable mobile services on a variety of mobile gadgets. This is convenient for many users in the office. Many employees want to steer clear from their desk phones. Functionally, it is best to integrate desktop services with services provided by mobile features. While this has some potential, it can be expected to face certain challenges and risks. However, due to the continuing presence of case studies, these time differences will soon disappear. Through these studies, we can see that mobile phone integration is reasonable.
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