bitrix24 2018-08-31T16:20:48+00:00
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Social Intranet

  • Integrate to the power of corporate social networks into your company’s day-to-day operations!
  • Manage tasks, share documents and track time with these social interfaces
  • Maximize communications and productivity of your employees.
  • Use Bitrix24 in your workplace or anywhere with the mobile app
  • Highly customizable Bitrix24 can be accessed using its own host version and source code.

Activity Stream

  • An activity stream includes all of the production, social, and hybrid functionality portions of an intranet.
  • Every employee can choose what type of updates to show because they understand what’s happening
  • Each user can contribute to the discussion and personalize the activity stream.
  • Bitstream24 provides real-time updates, smart tracking, notification settings and company announcements.
  • Schedule events, attach files, and receive immediate feedback from colleagues.
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The ‘Like!’ button

  • Add comments directly from the main interface
  • Run tasks and document viewers without further navigation
  • Like tasks and documents associated with projects
  • Your favorite content is prioritized in search results
  • Easy to find useful and popular content.

Conversations

  • A conversation is a way to easily start a task or document
  • You can attach a document or image when you start a new session in the activity stream.
  • Make a private conversation with colleagues and add other participants
  • Send private messages through Instant Messenger

Badges

  • Badge is a good motivational tool!
  • Use it to show gratitude to your colleagues.
  • Supervisors and managers may provide compensation
  • This badge is displayed in the activity stream and user profile.

Announcements

  • Do not miss an important announcement!
  • Click Notification Message Types in the activity stream to see important announcements for everyone
  • Notifications continue to be displayed until you mark them as read.

Photo Gallery

  • Create as many albums as you want
  • Quickly upload files and add notes with bulk loader
  • The photo gallery is integrated with the event stream
  • Access photos by clicking on the thumbnails

Workflows

  • Bitrix24 standard and professional programs include standard workflows.
  • If an employee needs to take the time, pay the cost, ask for technical support, or make a purchase request, the employee can request it through the activity stream.
  • All workflow updates are also posted to the activity stream.

Collaborate by email

  • Create posts from e-mail and add e-mail recipients to your posts.
  • To create a new post in an email, simply forward it to the special address listed in the employee profile.
  • Whether you choose an intranet, extranet, or email collaboration tool, all content is indexed and stored in your Bitrix24 account.
  • This option is completely free and there is no limit.

Integration with popular Social Networks

  • Post tweets to your activity stream on your intranet using the #b24 hashtag.
  • Post your watch entry information and the number of completed tasks on Facebook or Twitter.

Project Management and Tasks

  • Projects can be defined, assigned to colleagues for themselves, or delegated on receipt.
  • The project management functions of the product are built into “Group”.
  • All files, discussions, and tasks associated with a project can only be saved and accessed by users associated with the project.
  • You can track the time spent on each task in the project and integrate tasks into group scheduling.
  • Projects can be created on an extranet for full participation by customers or partners.

Gantt Chart

  • Jobs and subtasks can be viewed in Gantt charts with state, contact, and time relationships.
  • This helps you to understand project progress at a glance and to identify potential or existing delays.
  • Even after you create a job, you can modify it directly in a table or Gantt chart.
  • Complete deadlines quickly, add subtasks and other changes, and send automatic notifications to all relevant users.

Task dependencies

  • This tool allows you to establish logical relationships between tasks.
  • All four dependency types are supported.
  • Simply drag the arrow from one task to another to set dependencies.
  • Once the dependency is set, moving the job automatically changes the start / end dates of other tasks in the project as needed.
  • Custom task fields are also available.

Kanban

  • Kanban view can be used for tasks and projects (work groups) and internal task schedulers.
  • Consistent with the agile project management approach
  • Kanban steps are fully customizable and can be set individually for each user.
  • All Bitrix24 programs offer unlimited kanban, cards and checklists.

Employee Workload Management in tasks

  • Employee workload planning helps you complete more tasks on time
  • Determine which tasks are nearing expiration.
  • Supervisors can allocate time for each task and track the actual working time.
  • Get monthly reports for each job and each employee’s jobs.

Counters and roles

  • Task counters help you remember tasks that require immediate attention.
  • They simplify tasks, roles and responsibilities of the counters
  • Employees can draw their own state of work with graphics, display departments, groups or individual employees.

Checklist

  • Add a checklist to your job and keep track of your progress.
  • This is useful if the task involves multiple steps or multiple participants.
  • Participants in this task can add scores to the list and mark completion.
  • You can now quickly see the exact status of your work in progress.

Templates and Automation

  • Duplicate tasks and task templates help automate routine chores and rework routines.
  • Suitable for repeat business processes such as the hiring / termination of employees, recruit new customers or start new projects.
  • Bitrix24 visual business process designers can trigger automatic task creation with specific events.
  • Tasks can be scheduled to repeat at time intervals (such as daily, weekly, every 10 days, every Saturday).

Workgroups

  • Group provides an efficient way to communicate using Bitrix24
  • Workgroup includes all the social networks and organizational tools needed for optimal operation.
  • Each group is like a small internal network, not only discuss important files and data, but also can save work, tracking and platform plans.

Task Reports

  • Job reports are an easy way to find when employees spend time on a job or project.
  • With this handy tool, you can see how many jobs are still being processed and how many jobs have been completed.
  • By default, job reports can be submitted weekly, monthly, or annually, but you can always set a custom report date.
  • Pre-defined efficiency report templates allow you to assess the effectiveness of your project participants.
  • Corporate executives can also help you analyze the efficiency of a department or company as a whole.
  • All reports can be easily exported into Excel files.

Report Builder

  • Report generator allows you to aggregate, filter, and sort report data
  • You can display it to the management in the format you want.
  • With the Generic Report Builder, you can collect the necessary data fields and evaluate the effects, productivity and total time spent on projects and tasks.

External Users

  • Extranet access security provides an independent space
  • Working groups can be shared with external users, such as customers, partners, freelancers, and other service providers.
  • Extranet groups offer the same functionality, but these third party users can see a variety of groups that belong to the task.

Tasks via Email

  • Bitrix24 supports email-to-tasks and tasks-to-email.
  • The user simply creates an e-mail by forwarding the e-mail to the special address provided in the configuration file.
  • Similarly, you can select an e-mail recipient as a participant, an observer, or someone responsible for completing a task.
  • Receive e-mail notifications whenever job updates or status changes.
  • Email recipients can leave comments on the task without having to access the Bitrix24 account.

Real Time Communications

  • The Bitrix24 RTC provides a variety of tools to choose from for instant messaging and group chat,
  • You can communicate by phone, mobile messaging, video calling and video conferencing.
  • RTC tool does not need to integrate anything and is built into the Bitrix24 account and is completely free.

Instant Messenger

  • Internal messenger provides system notifications and instant messages.
  • All messages are stored in the history, indexed by the search function, and the latest news is displayed at the top of the list.
  • The messenger interface includes search contacts that make it easy to view the latest contacts.
  • The message window contains an online indicator that can be displayed as being in use or available.
  • The “Busy” status prevents the message from appearing and interrupts the operation, but the indicator still shows the number of new messages.

Group Chat

  • Invite multiple colleagues to conveniently chat with sessions and discuss live issues.
  • Chat participants can be intranet or extranet users.
  • They can name the chat thread itself and save it to each user’s chat history.
  • If your company policy prohibits the use of cloud solutions, Bitrix24 offers its own server option for instant messaging.

Voice and Video Calls

  • With voice and video calling capabilities, Bitrix24 is a great alternative to external services.
  • You can easily access your e-mail address, domain name, and so on using the instant messaging tool during a call.
  • The Bitrix24 video feature only works with browsers (currently Chrome 26.0 or higher), not plug-ins.
  • Bitrix24 also provides users with video conferencing access for up to four people.
  • If you are not at your desk, Instant Messenger notifies you of missed calls and adds them to your call log.

Screen sharing and HD video conferencing

  • Bitrix24 can easily configure the Bitrix24 users to join video conferencing in HD quality
  • Video conferencing can be accomplished from computer, tablet or smartphone.
  • High-definition streaming through mobile devices is done in 16:9 aspect ratio.
  • You can continue to hold standard definition video conferencing without a high-speed Internet connection.
  • Video conferencing with the Bitrix24 desktop application offers screen sharing during a conversation.

Mobile App

  • With the free mobile app, you get access to your Bitrix24 on-the-go.
  • The app supports Bitrix24 for chat, audio, and video calls.
  • New messages and notifications will be pushed even when the app is closed.
  • You can also use CRM to read the activity details of the news to view the contact details of colleagues, work management, file monitoring, feedback, scheduling activities, and posting “like” content being discussed.

Desktop App

  • Install a desktop application to communicate with colleagues outside the browser.
  • Desktop applications include Instant Messenger, which includes a contact list, online instructions, group chat, and files synchronized with your personal files in Bitrix24.
  • Desktop applications can give users up to 4 people video conferencing access and make Internet calls directly from Bitrix24.

Document Management

  • Uploading shared files to Bitrix24 gives you access to the files from powerful document management systems.
  • Presentations, documents, videos, and other files can be used for download, collaboration, or private use.
  • Most importantly, you can quickly find documents through internal search.

Private & Shared Documents

  • There are three types of drives in the Bitrix24.
  • Employees can securely place personal documents in private files folder.
  • The files stored can be shared in a variety of ways.
  • Group drives contain files uploaded within a specific workgroup.
  • All participants in the working group have access.
  • Company Drive contains all the files you want to provide to all employees in your company.
  • Administrators of this account can enable or disable the ability to share files with users outside a given Bitrix24 account.

Easy Document Collaboration

  • Collaborate documents directly from the activity stream, write reviews, attach new document versions, get feedback, and see real-time changes!
  • You can let anyone who is currently participating in the discussion edit the document or attach a new version of the text document or spreadsheet to the comment box.
  • You can change all of your documents and save your colleagues in the portal’s document library, on your computer, or in your job stream.
  • The Bitrix24 can easily tag valuable and useful documents using the “Like” button.
  • “Popular” documents appear higher in the search results list.

Version History

  • Each document stored in Bitrix24 has a change log.
  • If you upload a new version of a file, the old version will not be deleted, but it will be saved for you to restore at any time.
  • Version history also includes the time the version was created and the user who created the version.

Document Lock

  • Users who have allowed other users to access their documents will see that they are the only people who can “fix” the document temporarily by modifying the document.
  • This will prevent conflicting versions of the document from being created or overwritten by changes made by other users.
  • Once editing is complete, you can reopen the file.

Creating & Editing Documents Online

  • Work on Bitrix24 without an Office Kit!
  • Integration with Google Docs, Office 365 and MS Office Online
  • Create your own text documents, spreadsheets or presentations in your web browser
  • You can add documents to actions or discussions in the activity stream.
  • The built-in tools make it easy to access any document in Bitrix24.
  • You can open, view, and edit documents stored in the Bitrix24 portal through Google and / or Microsoft (Live ID, Office 365) accounts.
  • Multiple users can edit documents at the same time.

Editing Documents with Applications on Your PC

  • You can use MS Office, OpenOffice, Pages for Mac, or Adobe Photoshop to edit documents in the Bibix24 account.
  • Every time you create a new document or edit an existing document, you simply configure Bitrix24.Drive to select a local application.
  • When finished, the document is automatically saved to your Bitrix24 account.

Integration with External Drives

  • Bitrix24 works with Dropbox, Google Drive, OneDrive, and other cloud file storage vendors.
  • Employees can upload files from their personal accounts
  • Files are indexed and automatically granted default access to Bitrix24.
  • You can also check to see if there is a newer version in the external file save account that is not the version uploaded to Bitrix24.

Instant Search

  • Bitrix24 includes powerful search capabilities that index documents, records, messages, notes, and other information.
  • New content is instantly indexed and appears in search results as soon as it’s uploaded.
  • Search results are affected by “Like”, so you can tag and find especially useful content items.
  • Immediate suggestions appear instantly when a user starts typing in the search box and are especially handy when you directly access another user’s profile page.

Approval Workflows

  • With Bitrix24, you can create customized document workflows for draft submission, contract modification, majority, multi-step approval, and expert advice.
  • Built-in visual business process designers make it easy to create cost reimbursement, travel requests and custom records management solutions.

Bitrix24.Drive for document collaboration

  • Company drive
  • Personal and group drives
  • Multi-user online editing
  • File syncing
  • Document sharing
  • Multi-device online/offline access
  • Hosted in secure cloud or on your server

100% Secure

  • 24/7 access
  • Version history/rollback
  • Undelete
  • Daily backup
  • SSL encrypted data transfer

Central Entry Point

  • “My Drive” is the centralized access point for all Bitrix24 files to be used.
  • All of the personal files, group drives, and accessible shared folders and documents you choose to link can be conveniently located in one place.
  • When you set Bitrix24.Drive in your desktop application, the sync is especially for “My Drive” and all your content.
  • My Drive is a space where you can upload new files, delete existing files, create new folders, grant access, sync with colleagues, and search for documents using various filters.

Cloud – PC integration

  • After installing Bitrix24.Drive on a Windows or Mac computer, you can save and synchronize files and folders on your PC or even choose the self-hosted version of Cloud Bitrix24 on the other hand.
  • The Bitrix24.Drive desktop application integrates with Windows Explorer and Mac Finder, allowing you to view and access files stored on your PC from any installed application.
  • Likewise, the desktop application installation will add Bitrix24.Drive to the context menu in Windows Explorer, so you can send in the forum of documents saved on your computer, share, Bitrix24 PC.

Easy Statistics

  • Drive in a desktop application shows the amount of cloud space used, usage of company files, and free space.
  • It also displays a list of recently updated or changed files, including the name and date of the person who created or edited each document.
  • The sync bar is in the top right corner of your app and you can easily see if your files are currently syncing.
  • Floating alerts are displayed in real time whenever someone uploads a new version of a document.

Secure File and Folder Sharing

  • With Bitrix24.Drive, passwords and time-out options enable you to share files with everyone inside or outside your company without compromising security.
  • You can also share files and folders with other employees, workgroups, or departments.
  • Drive can also synchronize group and company files with your computer.

It’s Just A Tap Away

  • You can access your files anytime on any mobile device with the Bitrix24 app.
  • It supports all popular document formats (XLS, XLSX, DOC, DOCX, PPT, PPTX), so you can read your resume, view sales report or research presentation.
  • Finding files and folders is easy. Just type the name in the search box and you’ll see results instantly.

It’s Free

  • Download Bitrix24.Drive here
  • 5 GB of online storage is already included
  • No per user charges with unlimited users

Calendars

  • Bitrix24 makes it easy to share your personal calendar and workgroup schedules within your system, including mobile devices and Outlook.
  • Easily use reminders in events and tasks and never miss important meetings.
  • By integrating mobile users and calendars, road warriors can share changes to their iPhone, iPad, or Android calendar.
  • Fully customizable Bitrix24 can be accessed using its own host version and source code.

Group calendars

  • Bitrix24 supports unlimited group calendars.
  • You can create schedules for work groups, departments, or entire companies.
  • Flexible permissions determine who can view or add group calendar events.
  • If you need to keep a certain period of time without revealing the exact nature of the appointment, you can create a private schedule.

Event Scheduler

  • With the Event Scheduler, you can plan and manage public events for virtually unlimited guests.
  • Invite your colleagues and find out when you do not need to email everyone.
  • Duplicate events can be scheduled to appear automatically every week, twice a month, or at other selected time intervals.

Integration with CRM

  • All events scheduled in Bitrix24 CRM are automatically imported into Calendar from Bitrix24.
  • You can set reminders.
  • Scheduled events are accessible from your phone or tablet with the Bitrix24 mobile app.

Favorite Calendars

  • If needed, Bitrix24 allows you to subscribe to multiple calendars and display all events in a single grid view.
  • Depending on the schedule of other employees / workgroups, you can easily coordinate the activities of multiple employees or entire departments.
  • Bidirectional synchronization with Outlook and iCal

Absence Chart

  • An out-of-office profile is a composite calendar that displays information about employees or planned vacations.
  • At a glance, you can see events such as roads, holidays, and more in Day, Week, and Calendar views.

Meetings and Briefings

  • Bitrix24 has an end-to-end meeting planner that can manage meeting invitations, responses, and key points.
  • In fact, tasks can be assigned directly from the main conference interface.
  • You can record minutes and save the meeting results to provide transparency after the meeting.
  • Unfinished topics can go to the next meeting.

Email inside your intranet

  • Unlimited email space
  • Built-in anti-virus software
  • Built-in spam prevention

@bitrix24.com

  • Free @bitrix24.com mailbox for each employee
  • Manage all employee mailboxes from inside Bitrix24 admin panel
  • Create mailbox when adding new employee
  • One-click access to mailbox from inside Bitrix24 (no re-login)

Own domain

  • To use your own domain, you can connect to Bitrix24.Mail in a few simple steps.
  • Manage employee mailboxes, inbox counters, and one-time access to e-mail access to your e-mail account
  • If you are an administrator, you can create a new mailbox.

Email Connectors

  • It supports Outlook, Gmail, Yahoo! and iCloud.
  • Once you select your email provider and enter your login name and password, you will see the email counter you received from the Bitrix24 menu.
  • Click “Mail” to access your email.

Email to intranet

  • With Bitrix24, you can send e-mail directly to the event stream via e-mail and participate in discussions.
  • This option is especially useful for team members who are familiar with e-mail collaboration and are uncomfortable with social collaboration tools.

Customer Relationship Management (CRM software)

  • Bitrix24’s CRM provides a platform for configuring and tracking interactions with prospects or existing customers, partners, agents, and others.
  • Bitrix24’s CRM forms the basis for contacts to manage and store contact interactions and records.
  • All new events (phones, messages, meetings) related to your contacts or your company can be easily recorded and you can plan additional interactions including the use of integration tasks.
  • Fully customizable Bitrix24 can be accessed using its own host version and source code.

Managing Interaction

  • CRM includes tools for creating reports, importing and exporting contacts, performing analytics, and performing targeted audience segments as needed.
  • You can divide incoming contacts or prospects between sales managers, analyze marketing campaigns, and access transactions or audiences based on status or other parameters.
  • CRM’s interface is convenient, intuitive and includes CRM-only activity streams.
  • This stream is a generic interface that you can use to start all the objects or objects in CRM (comments, email, tasks, conference calls, and phones) from a single point.
  • Bitrix24 allows you to decide whether to store data in the cloud or on your own server.

Reports and Sales Funnels

  • A quick look at your sales funnel can help you get an in-your-current deal and its steps.
  • Stages are easy to add, and each stage has a separate line and a different color.
  • The length of the line corresponds to the transaction total for that step, and a table with values ​​is displayed below the funnel.
  • If you have multiple important product lines or profit centers, Bitrix24 offers unlimited sales channels and multiple sales channels.

CRM Dashboards

  • CRM’s dashboard is an instant snapshot of your most important sales activities.
  • Each agent can see the number of transactions they have earned, the number of customers that have not yet been billed, and the agency level compared to other salespeople.
  • Dashboards are available for current deals, leads, and invoices and are added to all other CRM entities (contacts, companies).

Quotes

  • Customizable fields
  • Customizable statuses
  • Add items from product catalog or manually
  • Flexible taxes and discounts
  • Convert quotes to CRM documents (invoices)
  • Print or email quotes

Invoices inside the CRM

  • Create custom invoices right from Bitrix24’s CRM.
  • Customer data from Bitrix24 CRM is automatically inserted into the invoice and you select the appropriate contact or lead.
  • Regular invoice support.
  • Products and services included in invoices can be selected from existing projects or dynamically create new projects.
  • Once complete, CRM can send invoices directly to the customer’s email address, save the invoice as a PDF file, or print directly from a web browser.

Sales targets and quotas

  • Sales goals can be set directly in Bitrix24 CRM.
  • You can set goals for your sales representative, pipeline, and company as a whole and keep track of your progress in real time.
  • They can be set up in two ways – some transactions or minimum required sales volume that must be acquired over a period of time

CRM Website Forms

  • Bitrix24’s free web form builder can be used to fill any form.
  • Contains templates for the most common form types.
  • The form is fully customizable, including the use of custom CSS and images that can be embedded on your website or hosted Bitrix24 public pages.
  • Bitrix24 supports field rules (conditional logic), post-transfer redirection, product catalog and online payment.
  • Information submitted through this form will ultimately be used as an Audience, Contact, Company, Transaction, Quotation, or Invoice in Bitrix24 CRM, depending on the settings selected.

Open channels

  • Public channels connect to the most popular social networks and instant messaging via Bitrix24 CRM.
  • Client messages on Facebook, VK, Telegram, Skype, and other platforms are distributed among Bitrix24 CRM users according to established rules.
  • Even if an employee uses Bitrix24 to communicate with a customer in real time, the customer can still see all the responses on the social network or the messenger they’ve contacted.
  • Open channels are available in Bitrix24 applications for mobile, desktop, and web versions.

Mobile CRM

  • You can access CRM from your mobile app to find the information you need on the go.
  • With Bitrix24 Mobile CRM, CRM entries and invoices can be created or edited directly on mobile devices.
  • Use the product catalog, search customer records, and make calls via mobile CRM!
  • Download the app from the Apple App Store or Google Play Market and install it on your phone or tablet.

Emails to Clients

  • Email marketing is free to Bitrix24 CRM.
  • Send personal or group email to an audience, contact, or list of companies.
  • Each CRM administrator can use a separate e-mail account or e-mail address for everyone to use.
  • It also provides integration with message templates, mail merging, and the most popular e-mail marketing platform.
  • Whether you send e-mail using Bitrix24 CRM, an e-mail client, a webmail, or a mobile e-mail application, all e-mails are synchronized with CRM and attached to their CRM objects.

Calls to Clients

  • With Zingaya VoxImplant, you can call customers directly from CRM.
  • Integration with VoxImplant.Com allows you to make VoIP calls directly from your browser or desktop application at a lower cost than Skype.
  • You can also record calls made with Bitrix24 CRM.
  • You can also use an IP telephony application (Skype, Lync or other).

Access Rights and Roles in CRM

  • You can assign access to CRM elements and assign them to company employees at all stages of the customer engagement process.
  • You can assign “roles” to all groups, departments, or individually selected users in your intranet, such as sales managers, team leaders, and administrators.
  • You can then access the CRM elements through this role.
  • Bitrix24 details what employees have accessed and used your CRM records.
  • Administrators can view this information if necessary and restore previous values.

Marketing Automation

  • Bitrix24 CRM has many sales and marketing automation rules that can be triggered by various events.
  • For example, you can add or remove customers based on customer behavior in your remarketing lists.
  • You can automatically email customers within a certain number of days before your current subscription expires.
  • You can fully automate your sales channels, categorize your audience based on customer behavior and responses, and drive transactions with minimal workforce.

Face Recognition

  • Bitrix24 is an innovative CRM system integrated with leading face recognition services.
  • This means that even if you enter a newly opened offline location where the customer has never opened before, you can greet the customer by name.
  • Bitrix24 can be used as a traffic volume counter to tell you how many visitors are coming in your store or office, and how many visitors are coming.
  • You only need one camera, one computer, and a stable Internet connection.

Business processes in the CRM

  • Business processes can be used to automate lead and transaction processing.
  • Business processes can include all possible actions for CRM elements such as sending email, assigning responsibilities, setting up jobs, and so on.
  • A business process can change the state of an element, populate fields, and create new elements (such as transactions).
  • Business processes in CRM and document libraries are the best way to make Bitrix 24 fit for your company’s unique tasks.

Apps & Integrations

  • Mailchimp
  • Xero
  • Gmail
  • Dropbox, Box, Google Drive, OneDrive, etc
  • Data2CRM (migrate to Bitrix24 from other popular CRM systems)
  • Web forms for any site
  • Helpdesk
  • More

Integration with your Website

  • This free CRM can be easily integrated into your website.
  • Bitrix24’s main capture tools come with embedded code that you can use in a CMS or e-commerce platform that does not require coding.
  • Other integration options are available through the REST API.

Website and landing page creator

  • Create free links to your CRM website and login page directly from your Bitrix24 account.
  • Sites uses a visual block-based editor that does not require HTML coding and offers free templates and royalty-free HD images.
  • Bitrix24 is ideal for using email and marketing automation tools and offers free hosting with unlimited pages and bandwidth.

Customer Contact Center

  • The basic concept of Bitrix24 Universal Contact Center is simple.
  • Bitrix24 supports all of communication channels so you can store a complete record of your customer interactions in one place.

What are open channels?

  • Open Channel connects popular social networks and messaging platforms to your Bitrix24 account.
  • The message is sent by the customer on this platform and the employee within Bitrix24 responds and delivers.
  • All messages are recorded and stored in Bitrix24 CRM.
  • Open channels support real-time chat with intelligent routing, queuing, rules, pre-built replies, bots and websites, and Bitrix24.Network integration.

Queueing and routing

  • Separate queue for each open channel
  • Intelligent routing (existing clients connected to their account managers)
  • Conversation transfers from one agent to another
  • Wait time rules
  • Whisper mode (chat between employees invisible to clients)
  • Canned responses
  • Chat bot and AI support
  • Web or mobile

Website live chat

  • Free for 12 agents
  • Easily embeddable (HTML code)
  • Customizable appearance
  • All features of open channels
  • Adaptable design
  • After hours form
  • Hosted live chat if you don’t have a website

CRM web forms

  • Hosted or embedded
  • Any form type (contact, feedback, support, order forms)
  • Product catalog
  • Online payments
  • Fully customizable
  • Post submit redirects

Bots and AI

  • REST API available
  • Own or third party bots
  • Microsoft Bot Framework support
  • Public and private bots (Bitrix24 Marketplace)
  • Natural language processing
  • Virtual assistant
  • Bot to live agent transfer rules

Omni-channel customer service

  • Email
  • Call center
  • Live chat
  • Social media
  • Messengers
  • Web forms

Emojis

  • You can use full set of emojis provided by Emojione in Bitrix24 Open Channels.

Call Anywhere

  • Use Bitrix24 to make domestic or international mobile or landline calls.
  • If you do not need a special IP telephony equipment, you can make calls from the Bitrix24 portal as long as you have a reliable Internet connection.
  • You can make calls and record conversations directly in CRM.
  • Bitrix24 telephony features provide high-quality connectivity and are fully integrated into your most important business communication tools.

Super Easy, Super Cheap

  • Telephony is built into all Bitrix24 plans and editions
  • No additional software to install. No add-ons
  • Pricing lower than Skype and most other IP-telephony services
  • Less equipment to purchase – no need for IP telephones for your sales personnel, just regular headsets
  • Free Android and iOS app
  • Works with all popular SIP phone models.

Business Phone System

  • Set phone hours
  • Greeting/On Hold/Voicemail recordings
  • Employee extensions
  • Queues, forwarding, IVR, autodialer
  • Black list
  • Simultaneous call to all available employees
  • Client call quality evaluation
  • Call source tracking for marketers (CRM)

Relay phone number

  • Specify any relay phone number for your customers to see when you call.
    • Enter relay phone number in telephony settings
    • Receive confirmation code
    • Add telephony credits, if necessary
  • You will see a detailed phone call log that shows the number of phone calls, duration, cost, time and status of each phone call.

Rent a number

  • You can rent a local or toll-free number (1-866) in more than 60 different countries
  • Create an employee’s internal phone number extension, and set up call waiting and call forwarding.
  • If necessary, check all incoming calls and record based on existing CRM records.
  • Importantly, incoming calls are automatically routed to a specific audience or manager responsible for the customer.

Keep your number

  • If you have an office or cloud PBX, or are able to provide SIP trunks, you can rent a SIP connector to reserve current phone numbers and access all Bitrix24 phones and CRM features.
  • All calls are free and you will pay outbound phone charges to your existing phone provider at your current call rate.
  • This option is available globally, including countries where VoxImplant phones are not available.
  • Instructions for connecting a phone number to the cloud and self-hosting Bitrix24 are provided.
  • When configuring the SIP connector, a 60 minute free phone call is available for testing.

SIP phone and softphone support

  • Bitrix24 can connect a SIP phone (also called VoIP phone or USB phone) and a soft phone.
  • All SIP phone models are supported.
  • The use of softphones is currently undergoing beta testing through approved vendors, including Media-5, Zoiper and CSipSimple.
  • 100% free
  • SIP connector not required
  • Number rental not required
  • All Bitrix24 CRM and telephony features supported

Calling colleagues

  • Quickly and easily connect with colleagues online or offline.
  • Web calls can be routed back to the intranet user’s mobile number, or they can make calls through the messenger interface.
  • In other words, if you want to start a chat, but your contact is offline, you can contact them by phone with just one click.
  • You do not need to search for a phone number.
    • Go to the user’s profile or find them in the web messenger
    • Use the convenient calling buttons present in the profiles and the messenger
    • You can even record the call in the messenger’s history
  • If you are using web calling between intranet users, you can even share screens and use chat simultaneously.

Calling clients from the CRM

  • Automatically enter call time and data even if you have recorded calls from CRM directly to customers and partners.
  • The list view of your contacts, company, and prospects includes a phone icon that allows you to easily call.
  • While on the go, use your mobile app to access and call CRM, plan for follow-up, create transactions, and send invoices.
  • Record conversations with customers.
  • Audio files are attached to CRM records for quality or educational purposes.
  • To place a call through CRM, simply click on the recipient icon that appears in multiple locations in CRM.
  • Web Messenger will launch and connect.

Callback widget

  • Bitrix24 comes with a customizable free callback widget that you can embed on any website.
  • All calls made through the widget are priced with regular outbound calls.
  • If the phone number entered is not already in CRM, a callback request is assigned, depending on your queue settings.
  • In this case, the request is directed directly to the person who last contacted the specified administrator or phone number owner.
  • With this option, all callback requests are logged in CRM and the conversation history is saved.

Built-in telephony

  • Once the Bitrix24 cloud instance is started, it can be called anywhere in the world.
  • No setup or configuration is required.
  • With this feature, you can make calls to almost any phone number in the world.
  • Simply open Bitrix24 and dial the number on the dialpad and click “Call”.
  • Dial directly from your browser or Bitrix24 desktop application.
  • Do not worry about providing IP telephony equipment to all your employees.
  • Make and receive calls on your smartphone (Android, iOS)
  • It is safe to call from Bitrix24.
  • Digitization, transmission and protection of signals are part of the telephony solution.
  • If you need more information, please watch this webinar recording.

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Bitrix24 as an HRMS

  • You can use Bitrix24 as a free Human Resources Management System (HRMS).
  • All key HRMS functions are part of the social interface that employees and HR departments want to use.
  • Access employee directories and self-service portals to management and operational reports

People around You

  • You can easily find contact information in the employee directory or filter the list to find the right person for your query.
  • Click an employee in the list to go to the employee’s profile page.
  • All public information about the employee is displayed and you can choose to start an instant message or post comments about that person’s blog or photo library.
  • In addition to being a popular and convenient tool within your system, you can export to Excel via the Employee Directory and synchronize with Outlook and CardDAV.
  • Synchronize your contact list with your iPhone, iPad, or Android device so you can easily use your current contact data at any time!

Company Structure

  • The company structure represents the hierarchy of the organization, including departments and sub-divisions.
  • You can open specific departments to determine which employees are most relevant to your current problem.
  • Structure dependencies affect many intranet features, including who sends the report, who can delegate the task, and so on.
  • The head of the department can see all the work of the subordinates.

Employee Engagement

  • From self-configuring workgroups to audit badges and corporate pulses, your portal has many employee engagement tools.
  • The first time an employee logs into Bitrix24, they instantly recognize the activity stream and the social intranet interface just as if they were using Facebook, LinkedIn, and other social networks.

Time Management

  • The time management system installs discipline in the work plan without generating a high pressure wait.
  • Clock input, timing output, and downtime are all recorded transparently, and convenient schedules and daily reporting keep your organization’s business priorities.
  • The data entered in this gadget is stored and used as the basis for each employee’s job reports.

Work Reports

  • Easily set up daily, weekly, or monthly reports.
  • Bitrix24 allows you to send reports to your employees, including the contents of the daily helper, and edit them before you send the final report.
  • Plans for the following reporting periods can also be submitted through this form.
  • Job reports can be evaluated and annotated by the administrator.
  • All job reports for a given employee, department, or company can be viewed through rating and efficiency ratings.

Self Service and Workflow Automation

  • Human resources documents and forms can be used in one place to prevent unnecessary personnel or accounting offices.
  • With Bitrix24’s business processes, you can automate workflows such as approvals, business trips, general requests (internal helpdesk), purchase requisitions and expense reports.
  • These are included in the activity stream and do not need to be set and are available for free.
  • If necessary, you can modify or create a custom workflow from scratch using the Visual Business Process Designer.
  • Workflows developed by Bitrix24 partners can also be installed in the marketplace.

Access Permissions

  • Employees can only see information they are allowed to.
  • It can be assigned to a company department, workgroup, individual user, or a user assigned to a predefined role (operator, group owner, observer, supervisor, etc.).
  • With Bitrix24, you can show or hide your work groups, documents, CRM contacts, and other items in your system.
  • Access rights apply to searches.
  • This means that search results for which the user does not have access do not appear in suggestions or results.

Collaboration in the Extranet

  • Automatically enter call time and data even if you have recorded calls from CRM directly to customers and partners.
  • The list view of your contacts, company, and prospects includes a phone icon that allows you to easily call.
  • While on the go, use your mobile app to access and call CRM, plan for follow-up, create transactions, and send invoices.
  • Record conversations with customers.
  • Audio files are attached to CRM records for quality or educational purposes.
  • To place a call through CRM, simply click on the recipient icon that appears in multiple locations in CRM.
  • Web Messenger will launch and connect.

Mobile application

  • Bitrix24’s mobile applications are available as mobile intranet portals, mobile CRM and mobile HRMS systems.
  • Once you’ve installed the Bitrix24 app on your smartphone or tablet, you can work on a roadside, in a bar, or on the Internet.
  • Both iOS and Android devices are supported.

Stay connected

  • You can watch “Event Steam” directly from your phone, post new posts, comment on existing content, and comment.
  • The Bitrix24 mobile app syncs contact information from colleagues in the employee directory with your smartphone contacts.
  • You will receive a push notification whenever you need to know.
  • You can also access tasks and scheduled events on your mobile device.
  • Because the Bitrix24 mobile app has an offline working mode, it works fine if your internet connection is unstable.

Mobile tasks

  • You can create new tasks and use existing tasks directly from your favorite mobile devices.
  • If you have a long list of tasks, you can use filters to sort the filters that require immediate attention.
  • You can delegate, postpone, approve, complete, and pause a task, and view documents attached to a task from your phone.
  • This task is based on the associated project components.
  • With a single click, you can easily access new responses, expired responses, and queued responses.

Mobile documents

  • Files saved in Bitrix24 can be used automatically by mobile device.
  • You can access any company, group, and shared file that you have permission to access.
  • Open your XLS, XLSX, DOC, DOCX, PPT, and PPTX documents directly from your mobile device to read your resume or view your presentations.
  • Even if the portal contains tens of thousands of files, you can still find the right documents with built-in search capabilities.

Real Time Communications

  • If you send a message to a colleague outside your office, you’ll receive a push notification immediately on the phone.
  • With proprietary Bitrix cloud messaging technology, push notifications work when an application is shut down.
  • Company employee catalogs and employee profiles are easily accessible from the mobile app.
  • If you do not want to use instant messaging, you can use your smartphone to call or email your colleagues.

Mobile video

  • Bitrix24 mobile users can use video and audio calls.
  • It supports 16:9 aspect ratio HD quality streaming, but requires broadband access.
  • If your connection is slow, you can choose to respond to audio.
  • Like all mobile options, all of these features are free and unlimited.

Track your schedule

The mobile calendar lets you keep track of your scheduled events and make sure you never miss an important meeting. You can use it to

  • View your schedule
  • Create new events
  • Invite your colleagues to events
  • Accept or decline invitations from others.

Mobile CRM

Bitrix24 app doubles as a fully featured mobile CRM. You can use it to

  • Access client database or product catalog
  • View all current CRM activities
  • Create or edit contacts, leads, companies or deals
  • Change statuses for CRM entities
  • Create and send invoices

Mobile Intranet

  • This app is a free mobile intranet and private social network.
  • Your smartphone’s activity stream is no different from a computer.
  • You can read existing posts, create new posts, participate in discussions, and like messages or comments.
  • At any time, you’ll see a task or meeting invitation on your phone or tablet through a mandatory announcement in the activity stream.
  • No matter how far away you are from the office, you can talk like your colleagues.

Mobile Workflows

  • Easily use workflows with Bitrix24 mobile apps.
  • You can approve or deny the request, check the status of the workflow you initiated, and add comments.
  • If you are looking for a free mobile business process management solution, Bitrix24 will surely impress you.

Sell more with Bitrix24.Sites

  • Bitrix24 Free Website Builder allows anyone to create beautiful websites and landing pages without any design or coding skills.
  • Increase conversion rates and increase customer loyalty with live chat, web forms, CRM, email marketing, and sales automation tools.

Capture. Nurture. Convert.

  • Websites and landing pages created with Bitrix24 have been integrated with Microsoft CRM.
  • In other words, you can easily capture visitor contact information, perform daycare activities, and turn a one-time buyer into a lifetime customer.

Care and support

  • Superior customer support with Bitrix24 multi-channel contact center.
  • Keep in touch with customers and contact them via online chat, callback requests, email, social networks and instant messages.

Build website in minutes

  • You can find professional Web sites online quickly using one of many industry-ready templates and visual editors.

Responsive and mobile friendly

  • You need to get a fair distribution of mobile traffic growth.
  • With Bitrix24, your website is equally attractive to all devices like desktop and mobile.

SEO and traffic analytics

  • Grow your audience with natural integration of SEO smart pages with Google Analytics.
  • Identify visitor sources and gain important insights from online behavior.

Advertising

  • Buy ads directly from Facebook, Instagram, and other ad networks within your Bitrix24 account.
  • Launch redirected campaigns and take advantage of similar audiences

Yes, it’s really free

  • We will host your website for free with the Bitrix24.Site domain name.
  • It does not limit the number of bandwidth or pages created for a fair usage policy.
  • Free users can use their own domain name.

Do more with Bitrix24!

Bitrix24 comes with over 35 tools, including

  • Ticketing and helpdesk
  • Knowledge management
  • Workflow automation
  • Work reports
  • Records management

Company Pulse

  • Pulse helps companies increase adoption and engagement with your company.
  • You can see an overview of the activities in your existing intranet, by type of activity (such as IM, tasks, mobile devices, etc.), which can be broken down into.
  • Pulse insights into what tools have been widely used and users can view their work programs.
  • For managers and supervisors to flow through the activities of a group of employees
  • The description messages sent to various tools and pre-set to encourage the use of general participation.

Access limitations by IP

  • You can allow individual users and departments to access services only from selected IP addresses.
  • For example, not everyone can access the local network Bitrix24, but certain employees can be accessed from mobile devices or at home, but some of them can be accessed from any location.
  • This feature is only available in the Bitrix24 Cloud version.

Records Management (Lists)

  • This list allows you to manage record-based data directly from the front end of your intranet.
  • Filters, sorting, column display, group editing, easy access assignment, importing and exporting – such as vendor catalogs, product catalogs, cost items, etc.
  • In addition to creating a list of Bitrix24, self-hosted versions of Bitrix24 users can use two-way synchronization with SharePoint lists.

Web Forms*

  • The Web Forms module provides the ability to create and publish Web forms (such as surveys, requests, feedback forms, etc.).
  • Web Forms makes it easy to collect all types of data both inside and outside your company!
  • Available in self-hosted version of Bitrix24.

e-Learning*

  • With eLearning, you can create online courses to test and certify users.
  • Create unlimited online courses and tests for invited employees or people on your external network.
  • All results obtained by employees / participants can be tracked in the registered journal.
  • Available in self-hosted version of Bitrix24.

Helpdesk *

  • Bitrix24 provides professional help desk services to configure technical support services and create transparent and efficient systems for service requests.
  • You can use email settings to fill out special forms on your intranet or to process email support tickets created to generate support tickets.
  • Available in self-hosted version of Bitrix24.

Advanced Integration

  • Bitrix24 is tightly integrated with MS Outlook tasks, contacts and calendars (bidirectional integration with SOAP-based SharePoint lists).
  • The MS Exchange Server 2007/2010 connector is used to synchronize schedules, tasks, and contacts on the intranet of MS Exchange Server.
  • Bitrix24 also supports CalDAV and CardDAV formats and integrates with Google and Apple products.
  • Our products also support Active Directory / LDAP integration, providing a centralized approach to managing data in the portal.

Product customization & Source Code Availability*

  • You can quickly customize your intranet by editing content, layout, and structure in the front-end and back-end with a single click.
  • Bitrix24 offers AJAX / Active-X support and an adaptive interface with flexible configuration and drag-and-drop components.
  • This product provides complete source code and a public API so you can change the content and look of your intranet at any time.
  • In addition to a variety of layouts and color schemes, you can create and manage an unlimited number of templates for Bitrix24.
  • Available in self-hosted version of Bitrix24.

Multiple Divisions*

  • This very useful feature allows you to isolate the intranet portal version of each department or department.
  • This feature is designed for companies with multiple branch offices and branch offices that require greater autonomy.
  • In essence, each branch office can have its own intranet with independent structure and design.
  • Employees can access their intranets, intranets, and access their intranets in other areas, depending on their configuration.
  • Available in self-hosted version of Bitrix24.

Bitrix24.Network

  • Network makes it easy to connect with other Bitrix24 users and work with users who have not yet used Bitrix24 users.
  • You can send instant messages, create group chats, and set up a video conference for up to four people.
  • Network is 100% free and integrates with Twitter, Facebook and Google+.

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